Returns & Refunds Policy

At Fluid Luxe, we strive to deliver premium watches and eyewear with complete transparency and care. To ensure a smooth post-purchase experience, we offer a 7-day return window, subject to the terms outlined below.

Eligibility

Return Eligibility Period

  • Return requests must be raised within 7 days from the date of delivery.
  • Requests raised after the 7-day window will not be accepted.
Refund Options

Available Refund Methods

  • Refund Coupon (Credit Note)
  • Product Exchange
  • Monetary Refund

Mandatory Requirement:
Please record a clear and uninterrupted unboxing video before opening the package. This is compulsory for processing any return, exchange, or refund request.

Process

How to Raise a Return Request

  • Visit the Return Your Order section on our website.
  • Submit the return request within 7 days of delivery.
  • Our Customer Support Team will respond within 24–48 working hours.
Conditions

Mandatory Return Conditions

  • Product must be unused, unworn, and unaltered
  • Original tags, invoice, and packaging must be intact
  • No scratches, dents, cracks, deformities, or discoloration
  • No damage to embellishments or components
  • Any complimentary gifts must be returned
  • Combo or bundled purchases must be returned together

If any of the above conditions are not met, Fluid Luxe reserves the right to reject the return. The product will be shipped back without any refund.

Exclusions

Non-Returnable Products

  • Black Friday Sale products
  • Products marked as Final Sale / Non-Returnable
Logistics

Return Process & Timeline

  • Reverse pickup arranged within 24–48 working hours where serviceable
  • Return transit time: 7–10 days
  • Quality inspection mandatory upon receipt
  • Total process may take 10–15 days

Monetary refunds incur a ₹75 reverse logistics deduction.
Missing original packaging will result in a ₹99 deduction.

Non-Serviceable Areas

Self-Shipping Policy

  • Self-ship via reliable courier or India Post
  • Tracking details must be shared at support@fluid.luxe
  • ₹99 refund coupon issued as shipping reimbursement
Policy Rights

Final Notes

Fluid Luxe reserves the right to amend or modify this Returns & Refunds Policy at any time without prior notice.